Angell values the privacy and security of its customers and browsers, so any personal information that you provide to Angell is used for the purpose of personalising and enhancing your web experience with Angell, and for no other purpose. Angell’s specific privacy policies are outlined below.
The Information We Collect
There are three ways that Angell obtains information from you: (1) via signup on Angells’s website; (2) from an on-line purchase; or (3) navigational information about where visitors go on our website.
How We Use The Information
The information obtained from registration on-line is utilised to improve your web experience with Angell by enabling you to obtain a faster checkout for purchases and/or opt-in to receive occasional e-mails, which provide you with the latest and greatest information regarding Angell and its products.
The information we ask for when you order on-line is your name, address, phone number, credit card number and email address, and is used only to complete the order, to confirm the order and to confirm shipment of the order. We do not store credit card details nor do we share financial details with any 3rd parties.
The navigational information allows us to see which areas of our Web site are most visited and helps us improve the quality of your online experience by recognising and delivering more of the most desired features and services. Additional non-personally identifiable information (for example, browser version, IP address) may be collected which will provide information regarding the general use of our website.
Angell will never sell any information about you to anyone. No information is collected about you unless you make an online purchase, signup for information, or create an account. “Cookies” are used by Angell only to allow you to use Angell’s web site in the most efficient manner.
All images and logo files within this website remain the property of Angell.
Angell has a company policy not to flood people with e-mail correspondence, but simply gives you periodic information so you can stay up to date on what Angell is offering. Angell also uses your e-mail address to confirm your order and to confirm shipment of your order and to respond to any inquiries you make on-line. All e-mails you receive will provide you with information as to how to opt out from receiving future mailings.
Although Angell does not specifically direct its web site to children, Angell strives to provide children with as much customer service as possible without violating their privacy rights. For their protection, Angell asks that anyone 13 years of age or younger not attempt to register with Angell or otherwise provide Angell with any personal information without the consent of a parent or legal guardian.
Access to Your Personal Information
Angell will provide you with access to the personal information you provided to Angell by allowing you to view update or correct your information. In order to protect your privacy, Angell takes steps to verify your identity before granting you access to the private information or enabling you to make corrections. Angell will accomplish this through the use of passwords and personal data.
Updates to Privacy Information
Please review the site periodically to see any updates to the information provided here.
Delivery / order processing
We aim to dispatch all processed orders within 14 days maximum and dispatch using a variety of couriers. All orders will show as processing until they are ready to be dispatched. Customer notification email will be automatically sent with tracking information once an order is complete.
Racket Warranty Policy
All Angell racket’s are fully warranted for one year from the date of purchase. This warranty covers any structural failures arising from regular use or manufacturing defects. The warranty does not cover regular deterioration of Grips and Strings or misuse in any way. Any modifications made to the racket by the user including but not limited to handle pallet change will void the standard warranty. In all circumstances the racket will need to be returned to Angell before any replacement is issued. Replacements are only available to be issued to the original purchaser.
Luggage and Racket Cover Warranty Policy
All items of Angell luggage and covers are fully warranted for six months from the date of purchase. This warranty covers all types of luggage including racket covers against manufacturing or material defects. In all circumstances the item will need to be returned to Angell before any replacement is issued.
Out of Stock Items
As a live site, it is not always possible to show out of stock items prior to an order being placed. Where possible, alternative products will be offered or a full refund given. This type of issue is more relevant during busy periods such as a site sale or discounted item promotion. We endeavour to update our site as often as possible with new information, but apologise if your chosen item is not available.
Return / Cancellation Policy – Custom Rackets
As a bespoke built item, each custom racket is non refundable once an order has been placed. We do allow a 24 hour cooling off period where customers are able to cancel / modify their order by contacting us via email – firstname.lastname@example.org quoting their order number and intention of change or cancellation. After the initial 24 hour period it may still be possible to modify the order but is dependent on the status of the product build and is not guaranteed. Once dispatched, all custom built product sales are final unless a manufacturing fault occurs.
Return / Cancellation Policy – Other Items
Your satisfaction is guaranteed. If for any reason you are not satisfied with your purchase, just return it unused within 30 days for a full refund. It is not possible to refund or exchange any item that has been used or damaged in anyway. Any return of Angell product to Angell should include all original accessories that were supplied. Please wrap the package securely and for your protection, we recommend that you use a traceable and insurable form of mail for shipment.
Before returning your item(s), please contact Angell (email@example.com) to obtain a Return Authorisation Number.
ANGELL SPORTS LIMITED
Registered office – 26a New Road, Ascot, Berkshire, SL58QQ. Contact – firstname.lastname@example.org
ANGELL SPORTS LIMITED
Dispatch / Returns address – 13 Chapel Street, Duxford, Cambridgeshire, CB224RJ. Contact – email@example.com
Registered Number – 08202445